Returns and Refunds

Returns & Refunds

We stand behind the quality of every card we make. If for any reason you’re not completely satisfied with your purchase, you may request a refund or replacement within 90 days of delivery — no questions asked.

• No return required: You do not need to send the original item back.

• Choose your resolution: We’ll either refund your purchase price or send a replacement item of your choice free of charge.

• Processing time: Refunds and replacements are typically processed within 3–5 business days of your request.

To initiate a return or request a replacement, please fill out our contact form or email us at hello@heycupcake.com.

 

Cancellations

Because we strive to ship every order quickly, we are unable to guarantee order cancellations once an order has been placed.